Returns

Product Returns in New Zealand

Exchanges and Refunds

We hope you are 100% satisfied with your purchases from Micromode Ltd.

We will exchange or refund goods that are in a resalable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products which have been used unless they are faulty.

If you would like to exchange your order please follow the instructions below:

Here's what you do:

• Call us on (09) 524 2631 or email sales@caci.co.nz and tell us the nature of your return

• Return the products to their original packaging and return within 10 days to: Level 4, 12 Kent Street, Newmarket, Auckland.

• We recommend that you return your package using signature-required Courier Post. If you use general post your package will not be insured and Micromode Limited cannot accept liability if it is damaged or goes missing.

• We can only refund postage costs where the return is a result of our error.

• It takes a maximum of 15 working days to process the return.

Damaged or defective merchandise and incorrect orders

If your purchase arrives damaged or defective, or if we have sent you the wrong product, please ring us on (09) 524 2631 or email sales@caci.co.nz within 10 days of purchase. We will happily replace or exchange the items to the value of your order.

Heres what you do:

• Call us on (09) 524 2631 or email sales@caci.co.nz and tell us the nature of your return.

• We will arrange for a courier to collect the package at a convenient time.

• Please do not post your return back to us using general post as you will not be insured for its loss if it is damaged or goes missing.

Consumer Guarantee

All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

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